Refund and Cancellation Policy

You can stop using the Service at any time. There is no minimum term, no cancellation fee and no notice period. Cancelling stops future charges; it does not by itself refund money already paid, which is what the rest of this policy is about.

To close your account entirely, email us and we will delete it. Usage records are retained after closure only where we are required to keep them — see the Privacy Policy for how long and why.

Requests we have already fulfilled are not refundable. When you send a request, we spend egress capacity on your behalf and the work is done — that is the thing you bought, and it cannot be returned.

This is the ordinary case and it is why we meter per request rather than selling a subscription you might not use: you are charged for what you actually consumed, and you can read that meter in your dashboard at any time.

Prepaid credit that you have not spent does not expire. It stays on your account and is drawn down automatically as you use the Service. You never lose it by waiting.

If you would rather have the money back, you can request a refund of unused credit within 30 days of the purchase. We refund the unspent balance; usage already consumed against that credit is not refundable, for the reason in section 2. After 30 days the credit remains yours and does not expire, but we do not return it as cash.

This is separate from the rest of this policy and is not time-limited. If an invoice is wrong — a meter fault, a duplicate charge, a rate applied incorrectly — tell us and we will correct it, whether or not the payment has already been taken.

Corrections are issued as a numbered credit note against the invoice in question. A credit note either restores the value to your account balance or records money sent back to you, and either way it is a document you can read in your dashboard alongside the invoice it corrects. We do this because a billing error is our mistake, and the correction should be as auditable as the charge was.

We do not offer a service-level agreement, and we say so plainly rather than implying one. We do not currently offer uptime credits.

That said, if a failure on our side prevented you from using the Service for a meaningful period, tell us. We would rather credit your account than argue about whether we were contractually obliged to.

• Requests that have already been served (section 2).
• Unused credit more than 30 days after purchase — it remains yours and does not expire, but is not returned as cash.
• Access terminated for a material breach of the Acceptable Use section of our Terms of Service.

Email billing@roamingproxy.com with your account email and, if it relates to a specific charge, the invoice number or credit-pack reference. You do not need to explain why.

We aim to reply within one business day and to process approved refunds within five. Refunds are returned to the original payment method. Where a card payment was processed by our payment provider acting as merchant of record, the refund is issued through them and the timing of its appearance on your statement is set by your bank.

Refunds are calculated in US dollars, the currency the charge was stated in. Where our payment provider collected tax as merchant of record, the tax element is refunded by them together with the principal; we do not hold it and cannot refund it separately. If your card is denominated in another currency, the amount that reaches you depends on your bank's conversion rate on the day, which we do not set and cannot compensate for.

We do not store card details. There is no card form anywhere in this application, and no card number, security code or expiry date is accepted, transmitted or stored by us at any point.

If you think a charge is wrong, please contact us before raising a chargeback with your bank. Not because a chargeback is illegitimate — it is your right — but because we can almost always fix a billing error faster than a dispute process can, and section 4 means we will.